Terms of Service
These Terms govern use of the Integrated FMS application (the “Application”), owned and operated by PT. Tri Solusi Neo Optima (“TSNO”, “we”). By ticking the agreement box on the sign-in screen you confirm that you have read, understood and are bound by these Terms and the Privacy Policy.
1. Definitions
- Customer Company — the business that subscribes to the Application and issues accounts to its personnel.
- User — a person issued an account by a Customer Company; that is, you.
- Company Data — all data entered into the Application about vessels, voyages, finances and operations.
2. Accounts and access
- Accounts are personal and must not be shared.
- Accounts are issued through a Customer Company. A demo account for review or evaluation can be requested from TSNO.
- You are responsible for keeping your password confidential and for all activity carried out through your account.
- Report any suspected unauthorised use to your company immediately.
- A Customer Company may disable your account at any time, including on termination of employment.
3. Acceptable use
The Application may be used only for the Customer Company's business. You must not:
- access vessel or personnel data outside your authorisation;
- copy, export or disclose Company Data to anyone not entitled to it;
- reverse-engineer, decompile, or attempt to defeat the Application's security;
- upload malicious software or unlawful content;
- use the Application in a way that degrades the service for other users.
4. Accuracy of what you enter
Daily reports, vessel positions, cash transactions and incident reports are operational records that may be relied on in audits, insurance claims and charter-party disputes. You must complete them accurately and honestly to the best of your knowledge. TSNO does not verify the truth of data entered by Users.
5. Ownership
- The Application, including its code, design and branding, belongs to TSNO. You receive a limited, non-exclusive, non-transferable right to use it while your account is active.
- Company Data belongs to the Customer Company — not to TSNO and not to individual Users.
6. Availability
We work to keep the Application available but do not guarantee uninterrupted service. It may be unavailable due to maintenance, network faults, or causes beyond our control. Satellite connectivity aboard a vessel is entirely outside our control.
Offline features hold only part of your data on the device. An incident report marked not yet sent has not reached the office; do not treat it as reported until its status changes.
7. Updates
The Application may check for and ask you to install a newer version. Older versions may stop working when the server-side system changes.
8. Third-party services
The Application displays maps from OpenStreetMap and delivers notifications through Google Firebase Cloud Messaging. Weather data, where shown, comes from a third-party provider and is indicative only. Weather and map data in the Application must not be used as an aid to navigation. Navigational decisions remain the Master's responsibility, based on the official charts and navigation equipment carried aboard.
9. Limitation of liability
To the extent permitted by law, TSNO is not liable for indirect loss, loss of profit, loss of data, or loss arising from operational decisions taken on the basis of information in the Application. The commercial relationship for the Application is between TSNO and the Customer Company; the terms of that subscription agreement govern as between those parties.
10. Termination
Your access ends when the Customer Company disables your account or the subscription ends. The provisions on ownership, confidentiality and limitation of liability survive.
11. Changes to these Terms
We may update these Terms. A substantive change raises the version number and you will be asked to agree again at your next sign-in. Continuing to use the Application after that agreement binds you to the new version.
12. Governing law
These Terms are governed by the laws of the Republic of Indonesia. Disputes that cannot be settled amicably shall be submitted to the competent courts of Jakarta.
13. Contact us
PT. Tri Solusi Neo Optima
Sudirman 7.8 Tower Lantai 16 Unit 1-2
Jl. Jendral Sudirman Kav. 7-8
Jakarta Pusat 10220
[email protected]