Privacy Policy
Integrated FMS is a fleet-management application owned and operated by PT. Tri Solusi Neo Optima. It is used by subscribing shipping companies (“Customer Companies”) and their crew and shore staff. This policy explains what data is processed, on whose behalf, and what rights you have over it.
Who is responsible for your data. If you use this application as an employee of a Customer Company, then your employer is the Data Controller: they decide what data is collected about you and how long it is kept. TSNO acts as the Data Processor — we run the system on their instructions. Requests about your personal data should go to your employer first; we will assist them in meeting it.
1. Who we are
PT. Tri Solusi Neo Optima
Sudirman 7.8 Tower Lantai 16 Unit 1-2Jl. Jendral Sudirman Kav. 7-8
Jakarta Pusat 10220
Email: [email protected]
Integrated FMS accounts are issued through the Customer Company you work for. For review, evaluation or trial purposes, a demo account can be requested from TSNO at [email protected].
2. What we process
| Data | When it is taken | Purpose |
|---|---|---|
| Name and email address | When your account is created | Identifies the account, signs you in, recovers your password |
| Password | When you set or change it | Stored only as a hash, never in plain text |
| Rank, role, vessel assignment | Set by your company | Decides which menus and which vessel's records you may see |
| Precise location (GPS) | Only when you press the capture-position button on the Line Up Report | Fills in the vessel's position on the daily report |
| Photographs | When you take or choose one | Cashbook receipts and incident documentation |
| Notification token and device type | On launch and whenever the token refreshes | Delivers notifications to the right device |
| App version | When checking for updates | Determines whether a newer build exists |
| Vessel operational data | When you fill in a form | Daily reports, cashbook, requisitions, incidents |
| Acceptance record | When you agree to these documents | Evidence of consent: time, version and IP address |
What we do not do
- The app contains no advertising and no analytics SDK. There is no behavioural profiling, no cross-app tracking, and no advertising identifier.
- The app never reads your location in the background. Position is read only while the app is open and you press the button. Continuous vessel tracking comes from the satellite terminal aboard the vessel, not from your phone.
- We do not sell personal data, and we do not share it for marketing.
- The app does not read your contacts, calendar, microphone, SMS, or your photo library as a whole — only the photographs you pick yourself.
3. Legal basis
Processing is carried out under Law No. 27 of 2022 on Personal Data Protection (UU PDP) of the Republic of Indonesia, on the bases of performance of the employment relationship between you and the Customer Company, compliance with legal obligations, and the legitimate interest in operating a fleet safely.
Location, camera and notification access are each requested separately by your phone's operating system. You may refuse or withdraw any of them at any time in device settings; the corresponding feature stops working, but the app remains usable.
4. Third parties
Your data resides on servers operated by TSNO in Indonesia. Outside parties are limited to:
| Party | What they receive | Why |
|---|---|---|
| Google Firebase Cloud Messaging | Device token and notification contents | The only way to deliver notifications to Android and iOS |
| OpenStreetMap | Your IP address and the map area you view | Loads map imagery. No account data is sent |
| Data-centre provider | Hosts the database and application files | Where the servers run |
We may disclose data where required by law, a court order, or a lawful request from a competent authority.
5. Data on your device
- Your sign-in token, in the iOS Keychain or Android Keystore.
- A copy of the last data you opened, so screens still show something offline.
- Incident reports not yet sent, with their photographs, until delivery succeeds.
All of it is discarded when you sign out or uninstall, and no other app on the same phone can read it.
6. Retention
- Your account — for as long as you work for the Customer Company, plus whatever period they set.
- Voyage, cash and incident records — these are the Customer Company's records and survive the deletion of your account.
- Notification tokens — removed when you sign out or the token stops being valid.
- Acceptance records — kept for as long as needed as evidence of compliance.
7. Security
- All communication travels over HTTPS.
- Passwords are stored as hashes and cannot be read back by anyone, ourselves included.
- Each account sees only the vessel it is assigned to.
- Changes to significant records are logged together with who made them.
If a personal data breach occurs, we notify the Customer Company and the supervisory authority within the deadlines set by the UU PDP.
8. Your rights
Under the UU PDP you may know about, obtain a copy of, correct, erase and object to the processing of your personal data, and withdraw consent at any time.
Address requests to your company's administrator. Where that is not possible, contact us at [email protected] and we will pass it to the Data Controller.
9. Account deletion
You can request deletion of your account directly in the app: Account → Delete account. The request goes to the head office of your Customer Company, which owns and administers the account. You may also contact your company administrator, or email [email protected] with the subject “Account Deletion”. Requests are completed within 30 days, and you can withdraw one at any time before it is actioned.
Deleted: your name, email address, password, notification tokens and app preferences. Retained: voyage records, cash transactions and incident reports the company is obliged to keep.
10. Children
This application is a work tool and is not directed at children. All users are adult personnel.
11. Changes
When this policy changes, the version number and effective date are updated and you are asked to agree again at your next sign-in.
12. Contact us
PT. Tri Solusi Neo Optima
[email protected]